PK SERVICE
As a token of appreciation for your trust, we have developed a spare parts sales service and a service network across the region to ensure you receive the highest quality support in maintaining your equipment and minimizing downtime, no matter where you are.
The quality of our service is guaranteed by our experienced employees, who continuously improve their skills through training and courses organized by the manufacturers we represent. Additionally, we utilize various digital tools (Smart Eye, XR App, etc.) to ensure that our service remains at the highest possible level.
Software for diagnostic
To keep up with market challenges and continuously advance, we follow the latest digital trends. That is why we use PALDIAG – Palfinger’s diagnostic software.With this device, our employees can configure stability settings (ISC, HPSC-Plus LOAD), assistance systems (P-Fold), and comfort systems (AOS, SRC, RTC, Soft Stop, etc.). It also allows for defining load limits and restriction zones, speed settings, sensor calibration, retrofitting of functions, and much more. Thanks to its user-friendly interface, the quality and efficiency of our service have significantly improved, as we can continuously adapt the product to your needs.
Crane monitoring system – PALdesk
PALdesk online system provides the data you, as a fleet manager, need to optimally plan the deployment of your equipment and make the best use of its capacity. You can track detailed information about each piece of equipment, allowing you to determine its current location, operating status and current application. Usage statistics, current lifting capacity, maintenance intervals and the nearest service partner at any time are just some of the features you can track. This way you have an excellent basis for optimal use of your truck body and crane.
Palfinger Connected
Palfinger’s PALdesk system offers seamless networking between the fleet manager (Fleet Monitor), crane operator (Operating Monitor), and service center (Service Cockpit) at all times.With the Fleet Monitor platform, you can track your crane’s location at any moment, check for any issues, and determine when maintenance is needed based on operating hours. Since these tools are designed for improved connectivity, your service center has constant insight into the technical condition of your equipment and notifies you when something is wrong or when servicing is required.
This optimized and efficient service planning ensures that your crane will have more operational hours than usual. Additionally, the Job Planner feature allows you to plan work in advance. You can run simulations of possible working radii depending on the stabilizer position and determine which of your cranes is the best choice for the load you intend to lift.
For more information, please refer to our brochure.
See how it works in action:
The activities covered by aftersale service are as follow:
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- Sale of original spare parts for all PALFINGER equipment and devices
- Sale of additional PALFINGER equipment
- Sale of additional equipment produced by PK d.o.o.
- Servicing of all PALFINGER products:
– PALFINGER hydraulic cranes
– EPSILON forestry cranes
– PALIFT hooklifts and skiploaders
– MBB tail lifts
– PALFINGER work platforms
FAST SERVICE DIRECTLY ON THE FIELD
In order to make the situation as easy as possible for you and speed up the elimination of difficulties, we send our repairmen directly to the construction site.
SMART EYE – POMOĆ NA DALJINU
Palfingerova SMART EYE tehnologija omogućava našim tehničarima koji su na terenu direktnu audiovizualnu komunikaciju s vrhunskim stručnjacima u stvarnom vremenu i u svim vremenskim uvjetima kako bi što profesionalnije uklonili probleme.See how it works in action:
LEAVE THE CARE OF YOUR PRODUCTS TO US
With our service contracts, we offer a tailor-made maintenance service designed to meet your specific needs. Depending on the program you choose, we commit to regularly servicing, repairing, maintaining, and cleaning your equipment, as well as providing consumable parts.Our success is closely tied to yours. That’s why we have developed service packages that eliminate the need for you to worry about equipment maintenance, giving you more time to focus on other critical aspects of your business.
To best adapt to your needs, we have created different levels of service contracts: **PURE, PERFORM, PRO, and PRIME.
BOOK YOUR SERVICE APPOINTMENT:
